We are here to help
Contact & Local Pick-Up
Questions about an order, product availability, bulk options, or arranging a West Covina pickup? Send us a message and our team will help coordinate the next step.
Local collection
How pickup works.
A simple three-step process keeps your order ready and minimizes waiting at the office.
1Place your order onlineComplete checkout through the website so the exact products and quantities are recorded.
2Request a pickup appointmentUse the contact form with your order number and preferred weekday/time within the typical 12–5 PM window.
3Wait for confirmationPickup is by appointment only. Our team will confirm the available time and provide the necessary office details.
Please do not arrive without confirmation. Daily fulfillment schedules vary, so every local pickup must be arranged in advance.
Send a message
How can we help?
Include your order number when asking about an existing order or scheduling local pickup.
Prefer email?
Contact the Imagine First team directly for order questions or local pickup coordination.
Before you visit
Local pickup questions.
Can I place an order when I arrive?
Please place the order online first so we can confirm availability and prepare the correct products.
Is pickup available every weekday?
Pickup is typically available Monday through Friday between 2 and 5 PM, but the exact time must be confirmed.
Where is the office?
Local pickup is in West Covina, California. Location details are provided after confirmation.